Privacy Policy

Effective Date: July 5th, 2025

Welcome to Mediation Resolutions. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.MediationResolutions.org and use our mediation services.

This Privacy Policy applies to all users of our Site, including California residents. If you are a California resident, please review the “California Privacy Rights” section below for additional information about your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

1. Information We Collect

We collect information to provide better services to all our users. The types of information we may collect include:

a. Personal Information

When voluntarily provided, we may collect:

Full name
Email address
Phone number
Mailing address
Case-related information or documents you submit through our contact forms or intake questionnaires

b. Non-Personal Information

Automatically collected data includes:

IP address
Browser type and version
Device identifiers
Pages viewed on our Site
Referring/exit pages
Date and time of access

2. How We Use Your Information

We may use the information we collect to:

Provide, manage, and improve our mediation services
Respond to your inquiries and service requests
Manage and schedule mediation sessions
Send service-related communications
Maintain business records
Comply with legal obligations

3. How We Share Information

We do not sell, rent, or trade your personal information. We may disclose your information:

With your consent
To service providers and vendors who assist in providing services (e.g., scheduling software, secure document management)
As required by law, regulation, subpoena, or court order
In the event of a business transfer, such as a merger or acquisition

We require our service providers to maintain the confidentiality and security of your personal information and use it only for the services we specify.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no internet transmission or electronic storage method is 100% secure.

5. California Privacy Rights

If you are a California resident, you have the following rights under the CCPA/CPRA:

a. Right to Know

You have the right to request that we disclose:

The categories of personal information we collected about you
The categories of sources for the personal information
Our business or commercial purposes for collecting the personal information
The categories of third parties with whom we share that information
The specific pieces of personal information we collected about you

b. Right to Delete

You can request that we delete personal information we have collected about you, subject to certain exceptions (such as when the information is needed to complete a transaction or comply with legal obligations).

c. Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

d. Right to Opt-Out of Sale or Sharing

We do not sell or share your personal information as those terms are defined under the CCPA.

e. Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

f. Shine the Light

California’s “Shine the Light” law permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information for direct marketing purposes.

g. Submitting Requests

To exercise your rights under the CCPA, you may contact us at:

Email: Info@mediationresolutions.org
Phone: (310) 499-2462
Mail: 8335 Winnetka Ave, #102, Winnetka, CA 91306

You may also authorize an agent to make requests on your behalf. We may require proof of your identity and authorization before responding to such requests.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

7. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover such data, we will promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will update the effective date and notify you via our Site.

9. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us at:

Email: Info@mediationresolutions.org
Phone: (310) 499-2462
Mail: 8335 Winnetka Ave, #102, Winnetka, CA 91306